The investors are the ones forgetting that. CEOs work for the investors not for the customers.
Now, a good CEO will be able to manage upwards and throw around things like reputational damage and consumer trust to convince to keep the investors focused on the long term in order to protect the company (and the investors uhh… investment). The problem in the gaming industry is that time and time again gamers show that there’s no such thing as reputational damage with games since there are enough people building their personality around a gaming franchise that even studios with a reputation for consistently putting out mediocre unoriginal crap can count on a mountain of pre-orders.
The investors are the ones forgetting that. CEOs work for the investors not for the customers.
Now, a good CEO will be able to manage upwards and throw around things like reputational damage and consumer trust to convince to keep the investors focused on the long term in order to protect the company (and the investors uhh… investment). The problem in the gaming industry is that time and time again gamers show that there’s no such thing as reputational damage with games since there are enough people building their personality around a gaming franchise that even studios with a reputation for consistently putting out mediocre unoriginal crap can count on a mountain of pre-orders.